About the role

As a Receptionist you will be the first point of contact for visitors, clients and colleagues, providing a warm, professional and efficient welcome. You will manage reception duties, support day-to-day office administration and help maintain a safe, organised and welcoming workplace that reflects our values.

Key responsibilities

• Front of house: Greet visitors and clients in a friendly and professional manner, manage visitor sign-in procedures and ensure meeting rooms are prepared and presented.

• Telephone and email handling: Answer and direct incoming calls, respond to general enquiries and manage the reception inbox with timely, courteous communication.

• Security and access: Issue visitor badges, monitor access to the building, liaise with security where required and follow safeguarding and health & safety procedures.

• Administrative support: Provide general administrative assistance including mail handling, photocopying, filing, booking meeting rooms and ordering office supplies.

• Diary and meeting support: Assist with meeting room bookings, manage catering requirements and support hybrid meeting set-up where required.

• Record keeping: Maintain accurate visitor logs, office inventories and basic reception records in line with internal policies and data protection requirements.

• Team collaboration: Work closely with facilities, security and HR teams to ensure smooth daily operations and escalate issues appropriately.

• Continuous improvement: Identify opportunities to improve reception processes and contribute to a positive experience for visitors and colleagues.

About you

• Previous experience in a reception, front of house or customer-facing role is desirable.

• Excellent interpersonal skills with a friendly, professional demeanour and strong customer service focus.

• Good verbal and written communication skills, with the ability to handle enquiries clearly and courteously.

• Organised and reliable with the ability to prioritise tasks and remain calm under pressure.

• Proficient with Microsoft Office applications and comfortable using phone systems and basic office equipment.

• High regard for confidentiality and data protection when handling visitor information and internal records.

• Flexible approach to working hours and duties, with a helpful, team-oriented attitude.

• Commitment to promoting equality, diversity and inclusion in all interactions.

Qualifications

• Relevant customer service or administration experience; formal qualifications are not essential but may be an advantage.

What we offer

• Competitive salary and benefits package.

• Flexible working where appropriate and supportive team culture.

• Opportunities for training and development to support career progression.

• Inclusive workplace focused on wellbeing and continuous improvement.

How to apply

If you are welcoming, organised and customer-focused, please submit your CV and a brief cover letter outlining your relevant experience and why you are interested in this role.